CEO Shawn Burcham is steadfastly focused on the success and well-being of his retail partners who can all gain from his advocacy of their stores. He has an uncanny ability to connect his retailers with reliable programs and people resources that can make invaluable contributions to their success. Burcham’s unwavering emphasis on providing “fanatical” levels of retailer support permeates all of PFSbrands, its employees and the very culture of the company, which we hope you will discover for yourself.
SUPPORT IN THE FIELD
A successful deli operation takes more than a productive opening. It requires on-going attention, periodic trouble shooting and immediate assistance when needed. As our retailers make a 1, 3 or 5 year commitment (based upon program level), we commit that your Business Advisor from PFSbrands will personally visit your store every 60 – 90 days at a minimum. On those visits, he or she will personally work with the owner, deli manager and deli staff as needed to accomplish the following important tasks to keep your hot food program on track for success:
- Listen to understand any issues you may be experiencing
- Provide direction on how to increase program productivity, profits and growth
- Conduct training and re-training sessions as needed
- Discuss national promotions/LTOs and custom promotional campaigns
- Review menus, price points and related profit margins
- Request updates for in-store signage and merchandising
Your Business Advisor’s sole function at PFSbrands is taking care of his or her retailers… and is reliably backed up by a responsive Customer Success team in the Missouri Corporate office..
SUPPORT FROM OUR “CUSTOMER SUCCESS” TEAM
Beyond the vital assistance provided in the field, the company is also “doubling down” on its support of retailers out of the home office. To further enhance service levels, PFSbrands has established a growing team of specialists—the Customer Success team —who are dedicated 100% to the care of our retail and distributor partners. The members of this team come from a number of functional areas that you may not normally associate with customer service departments. Here are a few examples of how this team will help you: product and equipment purchases, smallwares selection and replenishment, equipment service and parts support, IT, menu setup & support, accounting and other general questions.
This Customer Success team also includes a sizable group of marketing professionals to help you determine the best advertising strategies and tactics for your store along with: signage, promotions, graphic design, and all of the resources that come with our own in-house, full-service print shop. Retail Advertising Specialist, Beth Outz, and her marketing colleagues will help you to determine the best ways to achieve the most value out of the substantial amount of Marketing Development Funds (MDF) we provide you to grow your hot food business.
The full Customer Success team is always ready to help you and talk you through any questions or challenges you may have. Call our Customer Success department toll free at (855) 632-3373 or email the team at: customer.success@PFSbrands.com. If the person you reach doesn’t have an answer or an immediate resolution to your problem, that team member will put you in touch with someone who does.