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REMINDER: Partners requests are for operators and/or owners with current c-stores or supermarkets.
Ten Levels of Program Support
We truly mean “Our Support. Your Success.” and we take it to the next level. Everything we do is about supporting your business and helping you succeed in work and life! Here are our ten levels of support you could have access to.
We take customer support and your success seriously and it shows. We continually send out Net Promoter Score (NPS) surveys to our retailers to rank how we are doing from a scale of 0 to 10 (10 being the highest). 95% rated us as satisfactory or better for customer satisfaction!
#1 REGIONAL BUSINESS DEVELOPERS
PFSbrands Regional Business Developers’ sole focus is to meet with prospective retailers like you, understand your business needs and desires, the challenges you face as an owner and manager, and help you choose a foodservice program that will be not only be profitable, but manageable to run effectively based on your unique situation.
Located in your region, your RBD will help you plan, set up and launch a successful new hot food program in your c-store or grocery store. Learn more…
#2 STORE PLANNING & DESIGN
Once you decide on the right PFSbrands foodservice program, our Store Planning team can help you visualize and better understand how to implement the program in your location.
With our Store Planning services, our objective is to professionally design the foodservice sections of your store in order to optimize your performance and efficiency. Learn more…
#3 PROJECT MANAGEMENT
When building, remodeling or implementing a new foodservice program, it can be tricky to coordinate all the moving parts and pieces.
Our Project Management services are a huge asset to any retailer to get their foodservice program up and running – in fact, on average, our team can help get a store open 14 days sooner than if they weren’t involved. Learn more…
#4 TRAINING SPECIALISTS
One of the more critical levels of support at PFSbrands, Regional Training Specialists are your 1:1 trainer meant to take the stress off of you and your employees when getting your new foodservice program up and running.
They provide extensive opening training on equipment, food prep, and more to ensure a seamless opening. Learn more…
#5 Regional Growth Advisors
Your 1:1 Regional Growth Advisor is a dedicated business partner that provides coaching and training on all aspects of your foodservice operation. This includes tools/resources and hands-on support with: hiring, retention and culture; training of products, procedures, equipment, sanitation, and food safety; marketing guidance with annual plans, promotions, local events, and sampling programs; and financial reviews and reports. Learn more…
#6 TECHNOLOGY & EQUIPMENT
Our cutting-edge technology systems are designed to give PFSbrands retailers the resources that enable them to make smart business decisions based on data and to run their stores as efficiently as possible.
In addition, at PFSbrands we have an entire equipment division full of quality, dependable, state-of-the-art commercial kitchen equipment to get you up and running. Learn more…
#7 MARKETING
PFSbrands foodservice marketing professionals will provide your store with unprecedented levels of marketing support and expertise. Here are a few ways we can help you build your hot food program with quality marketing: interior and exterior store signage, advertising in your local community, national promotions, your own promotional efforts, a loyalty program and direct communications with your customers… and we will provide some of the funds! Learn more…
#8 PRINT SHOP
The headquarters of PFSbrands in Missouri features a complete in-house print shop that was built solely to help support our retailers by providing a full-service in-house print shop.
The print shop offers quick, custom design pieces such as menus, signage, apparel and promotional items for all retail partners. Learn more…
#9 PEOPLE SUCCESS (HR)
PFSbrands has an entire team of human resources experts that are dedicated to helping you spend your time focusing on your growing business. Tools include online HR and training resources, branded recruiting tools and an entire People Playbook with best practices and recommendations to attract, develop and retain high quality employees. Learn more…
#10 CUSTOMER SUCCESS
The PFSbrands Customer Success team manages your dedicated customer support line and has experts who are on call to help you with any operational, equipment, technology, or marketing question your issue you may face. When you aren’t up-and-running, neither are we. Learn more…