Director of Customer Success

The Director of Customer Service is responsible for leading a world-class Customer Success team by developing, challenging, and managing the delivery of customer services for the organization. Critical to the objectives of Director of Customer Success is creating a unified customer experience that supports company objectives through focused execution to achieve best in class customer service reliant on in-depth knowledge of company products, programs and effective communication.

This position provides leadership and direction for the areas of: service strategy; defining service level expectations and metrics; developing and implementing lead qualification processes; managing customer relations issues, identifying continuous improvement opportunities to minimize service failures; managing “VOC” processes, data and feedback.

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Mission Statement

“We exist to empower our employee owners and allow them the opportunity to build their futures by providing all of our customers with consistent, high quality food products at reasonable prices and assisting our retail customers in operating profitable locations.”

Great Place to Work

Click the link to read reviews from PFSbrands employees on topics such as atmosphere, management, benefits and more. 94% of employees say PFSbrands is a Great Place to Work®

Do you have what it takes?

Have a healthy appetite for success and craving more from your career? Then PFSbrands may be the place for you.

As one of America’s fastest growing companies, our key ingredient has always been our exceptional team. We all work with one goal in mind: be the foodservice leader in every market we compete in.

If you’re excited to expand your skills, eager to embrace our values, and willing to work hard to achieve our vision, then we want to hear from you!

Want to join our winning team? Email our Vice President of People Success:


Carla Dowden


(573) 632-3368