Program Questions_900x290

Getting Started   |   Menus & Signage  |   Marketing   |   FAQs

Program Questions

Check out some of the common program questions we get at PFSbrands! If you have a question that isn’t listed then don’t hesitate to contact us via our form or contact us today!

Click on any of the arrows below to learn more.

I’M CONSIDERING OFFERING HOT FOOD IN MY STORE. WHAT ARE THE VERY FIRST STEPS?
HotcaseFirst, contact our Customer Success Team, either by email or by telephone at 855-632-3373.  Indicate that you want to learn more about launching one of our programs and would like to schedule an in-store evaluation.  Our Customer Success staff member will gather some basic information about your business, and then, schedule an in-store evaluation with one of our new store specialists – a Business Developer -- for your area.
ARE PFS PRODUCTS AVAILABLE TO STORES NOT OFFERING ONE OF YOUR PROGRAMS?
Absolutely! Thousands of supermarkets and c-stores are currently buying open-stock PFS products from our network of 50 foodservice distributors. However, stores cannot merchandise and advertise those products under our registered brand names unless they become an authorized location.
CAN I FIND OTHER BRANDS OF PRODUCTS SIMILAR TO THOSE SOLD BY YOUR BRANDED LOCATIONS THAT I CAN BUY FOR LESS?
PL_CabinetFrontYes. If your goal is to purchase the cheapest food products you can find, then you are not a candidate for any of our brands. We supply a complete turn-key program with high quality products and extreme levels of customer support that has proven repeatedly to produce success for retailers. The most critical factors to sustain a profitable hot food program are consistency in the food products, the right preparation methods, deli staff training and support… on which you can rely from PFSbrands.
HOW MUCH WILL I PAY IN ROYALTIES FOR THE RIGHT TO UTILIZE YOUR BRAND NAMES?
Nothing. Most franchisors charge their branded retailers with an initial franchise fee, and then, 2 on-going royalty fees—a general royalty (commonly 5% of gross revenues) and an additional royalty for advertising (another 5%). PFSbrands charges absolutely none of those fees!
DO YOUR BRANDED RETAILERS HAVE ACCESS TO CO-OP ADVERTISING MONIES?
LTO-SamplesNo, we do better than just your typical co-op advertising plan. In most co-op plans, manufacturers will reimburse up to half of the retailer’s own spending on advertising in support of the brand. PFSbrands does much more. First, we bank a percentage of branded food and packaging purchases b in a special Marketing Development Fund (MDF) earmarked for each individual retailer. You can learn more about specific details of those levels on our Compare Brands page.  So long as the funds are available in the retailer’s MDF bank, the retailer will be reimbursed 100% for their approved spending on advertising in support of the brand.
WHAT ARE THE BIGGEST PROBLEMS I WILL ENCOUNTER AS THE OWNER OF THIS HOT FOOD PROGRAM?
You should not run into serious problems, if you follow the prescribed procedures of our programs and listen to the advice of your assigned Business Advisor from PFSbrands. Beyond that, some of the biggest problems owners encounter come from hiring underqualified, unmotivated deli staff. Your deli manager and staff must be accountable for providing outstanding, friendly customer service and be committed to the success of the program.
WHERE DO I PURCHASE MY FOOD PRODUCTS AND PACKAGING?
SnackBoxYou will order your food products and branded packaging from your local PFS foodservice distributor. Your Business Developer or Business Advisor from PFSbrands will assist you in preparing the opening order for your initial inventory. If you want to see who the distributor is in area, simply call or email our Customer Success team and they can inform you of which company that is. We have over 40 distributors around the country.  In the event there is no PFS distributor serving your area, tell us who is your current foodservice distributor… and then, we will try to resolve this supply issue for you.
WHAT ARE THE MOST PRODUCTIVE HOURS – OPEN TO CLOSE – TO SERVE HOT FOOD AT MY LOCATION?
Discuss that subject with the Business Developer from our company when he or she comes over to conduct your in-store evaluation. It will depend on the type of store you have, your geographic location and your in-store traffic at various times of day.
WILL LEFT-OVER PRODUCTS CUT INTO MY DAILY PROFITS?
A-GettingStartedWe do build in a waste factor when developing retail price points and their related profit margins. However, most of our retailers package and sell any “still good” protein items out of their cold case. While hot food prepared in your store cannot be sold on an EBT program, the proteins packaged and put into your cold case will absolutely work for your EBT customers.
HOW DO YOU MONITOR THE PERFORMANCE OF YOUR BRANDED RETAIL PARTNERS?
We receive every store’s detailed purchasing history directly from their PFS distributor every 4 weeks, so we are continually monitoring our retailers’ purchasing levels by item and in total. We are able to determine when a store is contractually out of compliance. In addition, your Business Advisor will periodically conduct a “value report” on his or her retail customers, which is another manner in which we monitor the performance of our retailers.
WILL I BE REQUIRED TO USE ANY SPECIFIC POINT-OF-SALE SOFTWARE AND/OR HARDWARE?
Sheri_BevOnly Gold-level retail partners for Champs Chicken are required to use a particular point-of-sale electronic cash register and inventory system for their Champs Chicken location. All other levels of participation and brands have no POS requirement. This system keeps and provides detailed records to both the retailer and PFSbrands regarding all sales, inventories, product mix, hourly and daypart sales for your Champs Chicken operations.

Once you learn more about our brands, we invite you to contact us and let us help you evaluate this opportunity to build your own hot food success story in your store(s). We can do it together!

Program questions


Want More Info?
Fill Out This Quick Form.