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Frequently Asked Questions

We know you have some great questions and we have some insightful answers! We surveyed our entire field support staff to find out what our potential and current customers are asking. Check them out below and if you have any questions never hesitate to contact our Customer Success team

1. Do you provide training to new / existing branded retailers and at what cost?

Training is a value-add for branded retailers, which means it comes at no cost. Quality training on all aspects of operating a successful hot food business is a key part of our overall program. Hands-on training is provided to the deli staff at every new store opening. When you officially open, you will have at least one knowledgeable person (usually your assigned Business Advisor) from PFSbrands to work alongside your deli staff. For the first few days, he or she will help your staff become comfortable with food preparation procedures, sanitation processes, using the kitchen equipment, periodic clean-up and cleaning at closing time.

In addition, your Business Advisor will teach and try to motivate your staff on how to provide friendly, efficient service to your customers, which is equally important to the success of the program as the quality of the meals being served.

2. Where will I purchase any kitchen equipment that I need?

Your Business Developer will assist you in ordering any required commercial equipment your store will need directly from PFSbrands. We are one of the largest distributors of name-brand commercial fryers, hotcases, breading tables, rethermalizers and combi-ovens in the United States. As a result, you will be able to piggyback our company’s purchasing power to save on your company’s initial investment in equipment for your new hot food program.

frequently asked questions

3. Where is the nearest current branded location?

PFSbrands continues to grow its network of Champs Chicken, Cooper’s Express and Private Label locations. We have well over 1,000 locations with long-term plans to open thousands more. The company is partnering presently with owners of convenience stores and supermarkets to launch new Champs Chicken “Business-within-a-Business” locations across 36 states. You can view our store locator for more details on these locations.

frequently asked questions

Once you learn more about our brands, we invite you to contact us and let us help you evaluate this opportunity to build your own hot food success story in your store(s). We can do it together!


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