One of the biggest differentiators of all of our brands versus any competitor is the amount of support we provide to our retailers. Our #1 goal is to provide you with fanatical levels of support and guidance to help you succeed and be profitable with your hot food program. So, when we say… “Our Support. Your Success,” this is more than a slogan. It is a PERSONAL COMMITMENT we make to each retailer that is infused throughout the very culture of our company. We have teams of people dedicated to helping you from determining the right equipment, to training, to developing the right marketing strategy for your store. Below are just some of the ways we support you:
Business Developers (BD)
We have BDs located in your area whose sole function is to help convenience stores and supermarkets plan, set up and launch successful new hot food programs. These new store specialists are well-trained, experienced food service professionals. He or she will come in and conduct an “in-store evaluation” to help you determine the right brand for your store, the right equipment needed, store layout and everything you need to get started.
Business Advisors (BA)
We have BAs that are dedicated to providing you and your employees with extensive training and support upfront and on an ongoing basis, and are there to guide you every step of the way with strategy, pricing, menu offerings, promotions and how to achieve the greatest profits. Our Business Advisors have the skills and tools to take your hot food program to the next level.
Marketing & Print Shop Support
Our Corporate Marketing and Print Shop teams are available to help you determine the best advertising strategies and tactics for your store along with: signage, promotions, graphic design, and all of the resources that come with a full-service print shop. Depending on the partner level and brand, you will also earn up to 6% of your purchases back in Marketing Development Funds (MDF) which are advertising support monies. Gold and Silver level Champs Chicken retailers can also earn Volume Incentive Rebates (VIR) as high as 5%.
Our cross-trained team is ready for any question from profit margins to invoices; we are here for you and have recently expanded our hours of service to better serve you! By calling just one phone number you can get connected to the answers you need, update your menu board, just check-in on the most recent promotions, or help you through any accounting questions. We are about fanatical support because as we say, “Our Support. Your Success.”
Your equipment purchased from the PFS Equipment Division includes a phone & e-mail support with friendly parts and service expertise available for the lifetime of your equipment as well as FREE training. We stand behind the quality brands we distribute but what sets us apart is the support you receive from our internal and field operations staff members.