FAC_1050x338_2016_0811

Purpose: Provide a forum where Franchisee (FE) and Franchisor (FR) representatives work together to explore issues of mutual concern and develop ideas and recommendations to improve the productivity, profitability and growth of the Champs Chicken franchise network.

Goal: Increased FR accountability (more transparent decision-making and better preparation), improved communication, stronger commitment, greater FE receptivity to change, trust, collaboration, successful new initiatives, and increased efficiency.

FAC Meetings: Meetings will be held every quarter.  The next meeting is scheduled for Q3/Fall 2016.


If you have a suggestion or topic that you would like to submit for FAC members to discuss, please email: 
ChampsChickenFAC@PFSbrands.com

Meet the Committee Members:
Champs Chicken FAC is made up of 8 FE members and 8 FR members for equal representation.

Group_FACCommittee
2017 Franchise Advisory Committee - FAC

Franchisee Members: 

Steve Broadwell, Ahoskie, NC – Duck Thru Stores
Steve BroadwellRSteve is the Food Service Director of 46 Duck Thru convenience stores in North Carolina and Virginia for Jernigan Oil Company, Inc. Jernigan Oil operates 10 Champs Chicken locations and will soon have an 11th that is currency under construction. Prior to joining the Jernigan Oil team Steve was the Food Service Director of Southco Distributing, a c-Store distribution company, which was one of the first to offer the Champs Chicken program on the east coast. He was also a Training Manager/Area Supervisor for Hardees when they begin their fresh chicken program. Steve lives in Eastern North Carolina and greatly enjoys spending time with his two granddaughters.

Jim Doyle, Belle Fourche, SD – CBH Travel Center
Jim DoyleRJim has been working in the food service industry for about 10 years. He was promoted to Operations Manager in 2014 after starting the Champs Chicken program at CBH Travel Center, in March of 2012. Jim has also owned a Dairy Queen for the last three years. He has a Bachelor’s of Science in Business Administration from Black Hills State University. Jim resides in Spearfish, SD and is the proud father of two children; a daughter and a son.

Misty Steinhauer, Wyoming, MI – J&H Oil Company
MistySteinhauerMisty Steinhauer has been the buyer for J&H Oil Company for the past 3 years. J&H Family Stores owns and operated 48 Convenience Stores in Michigan. Prior to her position at J&H, Misty was Convenience Foods Manager for C- Store Wholesaler S. Abraham & Sons in Grand Rapids, MI for 5 years. Misty is a lifelong resident of Michigan where she resides with her husband, 2 daughters and 4 dogs.

Jim Baillie, Troy, MT – Stein’s Market
Jim BaillieRJim Baillie is an accomplished, results driven store director with over 35 years of grocery management experience. In 2004, he was awarded with the IGA International Store Manager of the Year for excellence in store operations, community involvement and sales ideas. Jim brings extensive experience in franchise placement and expansion in developing rural areas and understands the steps to maintain their success. Jim considers the Champs Chicken program a successful addition for the Watson Grocery Group’s deli departments.

Jeanine Poe, Joplin, MO – Doc’s Stop
Jeanine PoeRJeanine Poe is the CEO of Paul Schaefer Enterprises LLC which operates 2 convenience stores in Joplin, Mo. Jeanine left a 20 year career in banking to take on the challenge of opening and operating convenience stores. Her focus is to offer a clean, friendly, family environment for their customers. Jeanine is very active in volunteerism and was named one of the Joplin Area Top 15 Most Influential Women in 2013. For the past several years she has been the Chairperson of the Carthage Maple Leaf Festival. She also is a member of the Soroptimist International, where she has taken an active role of bringing the issue of human trafficking to the attention of local law enforcement. Jeanine’s an active member of her church where she has served on several committees. She has taken pride over the years in mentoring young women and seeing them reach their full potential. Perhaps the thing that Jeanine takes the most pride and satisfaction in is her family. She has been married for 28 years and is a proud mother of two daughters.

Ryan Erickson, Cody, WY – Good2Go Stores
RyanEricksonRyan works for Good 2 Go Stores, LLC, a convenience store chain, as their Purchasing Manager. He has worked for Good 2 Go stores for 2 years. Before joining the team at Good 2 Go Ryan worked for Brigham Young University - Idaho in their Purchasing Office and for Flying J in both Buying and Logistics roles. He and his wife have four daughters, which keeps him very busy outside of work. Ryan enjoys the outdoors and likes to Fish in his free time. He will be sharing his seat on the committee with David Adams who is the President for Good 2 Go Stores, LLC.

Ben Rohlfing, Effingham, IL – Jack Flash Convenience Stores
Ben RohlfingRBen oversees the Food & Beverage category for the Jack Flash Convenience Stores. Two of their eleven stores are running the Champs Chicken Franchise program. Ben joined the Navy right after high school and has been in the hotel and restaurant business for the majority of the last 20 years. He has managed franchises such as Cracker Barrel, Logan’s Roadhouse and Sagebrush Steakhouse. Ben is new to the convenience store industry but is looking forward to hearing the view points from a variety of operators which will bring about continued communication to help all succeed. In his spare time Ben restores antique Mustangs with his father.

Chase Wilmoth, Mt. Vernon, MO – Wilmoth Enterprises
Chase_WilmothChase was born into the Truckstop/C-Store Industry. As the story goes, his parents took him by the family’s truckstop even before heading home from the hospital. He is part of a family owned company that has two TA Truckstops and two other convenience stores, all with Champs Chicken locations. Chase started working as a cashier when he was 16 years old, moved to Assistant Manager at 20, and was promoted to a General Manager by 21. He now oversees his family’s TA Truckstop and takes care of three other convenience stores. Chase works alongside his father, uncle, grandpa, and cousin. He and his wife have been married for 10 years and they have three children: two boys and a girl. In his spare time Chase enjoys helping on his farm, spending time on the lake, and hunting in the woods with his kids.

Franchisor Members:

Shawn Burcham, CEO, FAC Chairperson
SHAWNShawn is CEO of Pro Food Systems, Inc. He and his wife started the company in June of 1998 out of their home.   After working in the food industry for several years Shawn gained a great deal of respect for the people within this industry.  However, he discovered that he simply wasn’t cut out to work for other people.  Shawn received a unique opportunity to become a BKI equipment distributor, which was the exact catalyst needed to create Champs Chicken.  To date the company has partnered with over 650 retail locations and has set a goal of 5000.  Shawn and his wife take great pride in providing opportunities for over 100 employees and making Champs Chicken retailers profitable in the food business.  Shawn’s greatest motivator is his family.  He strives to be a good provider, husband and role model for his 3 daughters.

Darrell Hale, VP-Equipment Division
DARRELLDarrell is the Vice President of Pro Food System’s Equipment Division and has been with the company for over 14 years. As an industry veteran he’s had great success in growing the company’s equipment and parts business nationally.  Darrell has led the charge to make hands-on, in store training available without charge on branded equipment purchased through PFS.  This provides the levels of support necessary for retail customers to take advantage of operational practices, which in turn lead to improved food quality and efficiencies for their deli and kitchen areas.  Prior to joining the Pro Food’s team Darrell owned his own bar for 6 years and for 20 years was in beverage and liquor sales to retailers.  It was because of those positions he was driven towards the food industry.  When he’s home from his frequent business travels Darrell can usually be found outdoors hunting, fishing or fixin’ up hot rods.  He resides in Linn, Missouri with his wife.  They enjoy spending quality time with their two daughters, son and granddaughter who all live near.

Dave Yarbrough, VP-Field Operations
DAVE_YARBROUGHDave has been with Pro Food Systems, Inc. for 7 years and currently leads our Business Advisors, as Vice President of Field Operations. He is passionate about leading the Field Operations team in helping retailers become successful and highly profitable operators.  Dave gained his start in the food service industry during high school when he began working with Steak ‘n Shake.  He acquired a great deal of experience and knowledge with regard to running successful restaurant/food service outlets during his time with the company.  Dave worked his way up through the ranks and ultimately became their District Manager for the Dallas, TX area.  Before joining Pro Foods he spent several years in food service franchise sales and consulting.  Dave appreciates Cardinals baseball, Blues hockey and enjoys spending time with his family.

Kim Dengler, Business Advisor
KIM_DENGLERKim has been a Business Advisor with Pro Food Systems, Inc. for 2 years. She has many years’ experience in the food service industry. Before joining Pro Food Systems Kim was a District Manager, for 9 years, with Bruster’s Ice Cream.  She credits Eat’n Park Hospitality Group for her start – training, people, and passion for the business. It’s all about the people! Kim is committed to always “Doing the Right Thing.” This is the personal/professional core value she tries to live each and every day. “To lead yourself, use your head; to lead others, use your heart,” is a favorite saying of hers.  Kim lives in Pittsburgh, PA with her husband and son. Anyone that truly knows Kim recognizes that she values her faith and family more than anything in this world!  Next of importance in her life would be sports.  Kim enjoys any sport, whether it is watching, playing or reading about sports.  She is also very active in her son’s school hockey team as their Team Manager.

Tim Sullivan, Senior Business Advisor
TIM_SULLIVANTim is a Senior Business Advisor for Field Operations and has been with Pro Food Systems, Inc. for 3 ½ years. Prior to joining the PFS team Tim mainly worked in sales and management within the broad line food sales and distribution industry.  He is a proud father of two daughters in high school as well as a son in middle school.  Tim has been a lifelong resident of Kansas City and is an avid supporter of the Royals, Chiefs and KU Jayhawks!

Tony Stiles, Business Advisor
TONY_STILESTony has been with Pro Food Systems, Inc. since 2012 as a Business Advisor. For the last 3 years he has worked with retailers throughout the south east.  Tony feels that the key to being successful in the food service industry is to excel at what is most important.  Focus on Quality food, Service that is fast & friendly and Cleanliness in both the kitchen and guest view point areas (QSC).  He believes these are the building blocks that allow for sales and profitable growth.  Tony lives in Knoxville, TN and is a big fan of the University of Tennessee.

Amanda Wagner, Director of Marketing
Amanda_Cropped_LiteratureAmanda has been with Pro Food Systems, Inc. since May of 2014 and currently leads the Marketing Department. Her focus is to enhance the company’s reputation and brands by developing effective marketing strategies and driving its profitability for PFS retailers. Prior to joining Pro Food Systems, Amanda worked for a reputable advertising agency where she helped clients across the county in various industries achieve substantial ROI and growth. Amanda received her Bachelor of Science degree from University of Central Missouri where she majored in Marketing and Management. Amanda lives in Jefferson City, MO with her husband of 9 years and enjoys spending time outdoors, hunting and going on the river.

Tiffany Richoux, Personnel & Process Improvement Trainer, FAC Secretary
TiffanyRichoux_5x5Tiffany has been a Personnel & Process Improvements Trainer with Pro Food Systems, Inc. since May of 2014. In her role she is afforded the opportunity to interact with all departments and absorb various aspects of the business.  Prior to joining PFS Tiffany was in the Consumer Packaged Goods industry for 7 years as a Consumer Sales Trainer with a high focus in Customer Service.  Throughout her career she has successfully collaborated with cross-functional departments to uncover valued efficiencies.  Before graduating from Eastern Illinois University with a Bachelor’s of Science degree Tiffany served as a United States Congressional Intern for both Louisiana & Illinois along with representing the United States in Europe, as a Student Ambassador.  Tiffany is a proud native of southeast Louisiana currently residing in Missouri.  She enjoys nothing more than chasing after her adorable energetic preschooler.

 

Franchisee Members:

Steve Broadwell, Ahoskie, NC – Duck Thru Stores
Steve BroadwellRSteve is the Food Service Director of 46 Duck Thru convenience stores in North Carolina and Virginia for Jernigan Oil Company, Inc. Jernigan Oil operates 10 Champs Chicken locations and will soon have an 11th that is currency under construction. Prior to joining the Jernigan Oil team Steve was the Food Service Director of Southco Distributing, a c-Store distribution company, which was one of the first to offer the Champs Chicken program on the east coast. He was also a Training Manager/Area Supervisor for Hardees when they begin their fresh chicken program. Steve lives in Eastern North Carolina and greatly enjoys spending time with his two granddaughters.

Jim Doyle, Belle Fourche, SD – CBH Travel Center
Jim DoyleRJim has been working in the food service industry for about 10 years. He was promoted to Operations Manager in 2014 after starting the Champs Chicken program at CBH Travel Center, in March of 2012. Jim has also owned a Dairy Queen for the last three years. He has a Bachelor’s of Science in Business Administration from Black Hills State University. Jim resides in Spearfish, SD and is the proud father of two children; a daughter and a son.

Misty Steinhauer, Wyoming, MI – J&H Oil Company
MistySteinhauerMisty Steinhauer has been the buyer for J&H Oil Company for the past 3 years. J&H Family Stores owns and operated 48 Convenience Stores in Michigan. Prior to her position at J&H, Misty was Convenience Foods Manager for C- Store Wholesaler S. Abraham & Sons in Grand Rapids, MI for 5 years. Misty is a lifelong resident of Michigan where she resides with her husband, 2 daughters and 4 dogs.

Jim Baillie, Troy, MT – Stein’s Market
Jim BaillieRJim Baillie is an accomplished, results driven store director with over 35 years of grocery management experience. In 2004, he was awarded with the IGA International Store Manager of the Year for excellence in store operations, community involvement and sales ideas. Jim brings extensive experience in franchise placement and expansion in developing rural areas and understands the steps to maintain their success. Jim considers the Champs Chicken program a successful addition for the Watson Grocery Group’s deli departments.

Jeanine Poe, Joplin, MO – Doc’s Stop
Jeanine PoeRJeanine Poe is the CEO of Paul Schaefer Enterprises LLC which operates 2 convenience stores in Joplin, Mo. Jeanine left a 20 year career in banking to take on the challenge of opening and operating convenience stores. Her focus is to offer a clean, friendly, family environment for their customers. Jeanine is very active in volunteerism and was named one of the Joplin Area Top 15 Most Influential Women in 2013. For the past several years she has been the Chairperson of the Carthage Maple Leaf Festival. She also is a member of the Soroptimist International, where she has taken an active role of bringing the issue of human trafficking to the attention of local law enforcement. Jeanine’s an active member of her church where she has served on several committees. She has taken pride over the years in mentoring young women and seeing them reach their full potential. Perhaps the thing that Jeanine takes the most pride and satisfaction in is her family. She has been married for 28 years and is a proud mother of two daughters.

Ryan Erickson, Cody, WY – Good2Go Stores
RyanEricksonRyan works for Good 2 Go Stores, LLC, a convenience store chain, as their Purchasing Manager. He has worked for Good 2 Go stores for 2 years. Before joining the team at Good 2 Go Ryan worked for Brigham Young University - Idaho in their Purchasing Office and for Flying J in both Buying and Logistics roles. He and his wife have four daughters, which keeps him very busy outside of work. Ryan enjoys the outdoors and likes to Fish in his free time. He will be sharing his seat on the committee with David Adams who is the President for Good 2 Go Stores, LLC.

Ben Rohlfing, Effingham, IL – Jack Flash Convenience Stores
Ben RohlfingRBen oversees the Food & Beverage category for the Jack Flash Convenience Stores. Two of their eleven stores are running the Champs Chicken Franchise program. Ben joined the Navy right after high school and has been in the hotel and restaurant business for the majority of the last 20 years. He has managed franchises such as Cracker Barrel, Logan’s Roadhouse and Sagebrush Steakhouse. Ben is new to the convenience store industry but is looking forward to hearing the view points from a variety of operators which will bring about continued communication to help all succeed. In his spare time Ben restores antique Mustangs with his father.

Chase Wilmoth, Mt. Vernon, MO – Wilmoth Enterprises
Chase_WilmothChase was born into the Truckstop/C-Store Industry. As the story goes, his parents took him by the family’s truckstop even before heading home from the hospital. He is part of a family owned company that has two TA Truckstops and two other convenience stores, all with Champs Chicken locations. Chase started working as a cashier when he was 16 years old, moved to Assistant Manager at 20, and was promoted to a General Manager by 21. He now oversees his family’s TA Truckstop and takes care of three other convenience stores. Chase works alongside his father, uncle, grandpa, and cousin. He and his wife have been married for 10 years and they have three children: two boys and a girl. In his spare time Chase enjoys helping on his farm, spending time on the lake, and hunting in the woods with his kids.

Franchisor Members:

Shawn Burcham, CEO, FAC Chairperson
SHAWNShawn is CEO of Pro Food Systems, Inc. He and his wife started the company in June of 1998 out of their home.   After working in the food industry for several years Shawn gained a great deal of respect for the people within this industry.  However, he discovered that he simply wasn’t cut out to work for other people.  Shawn received a unique opportunity to become a BKI equipment distributor, which was the exact catalyst needed to create Champs Chicken.  To date the company has partnered with over 650 retail locations and has set a goal of 5000.  Shawn and his wife take great pride in providing opportunities for over 100 employees and making Champs Chicken retailers profitable in the food business.  Shawn’s greatest motivator is his family.  He strives to be a good provider, husband and role model for his 3 daughters.

Darrell Hale, VP-Equipment Division
DARRELLDarrell is the Vice President of Pro Food System’s Equipment Division and has been with the company for over 14 years. As an industry veteran he’s had great success in growing the company’s equipment and parts business nationally.  Darrell has led the charge to make hands-on, in store training available without charge on branded equipment purchased through PFS.  This provides the levels of support necessary for retail customers to take advantage of operational practices, which in turn lead to improved food quality and efficiencies for their deli and kitchen areas.  Prior to joining the Pro Food’s team Darrell owned his own bar for 6 years and for 20 years was in beverage and liquor sales to retailers.  It was because of those positions he was driven towards the food industry.  When he’s home from his frequent business travels Darrell can usually be found outdoors hunting, fishing or fixin’ up hot rods.  He resides in Linn, Missouri with his wife.  They enjoy spending quality time with their two daughters, son and granddaughter who all live near.

Dave Yarbrough, VP-Field Operations
DAVE_YARBROUGHDave has been with Pro Food Systems, Inc. for 7 years and currently leads our Business Advisors, as Vice President of Field Operations. He is passionate about leading the Field Operations team in helping retailers become successful and highly profitable operators.  Dave gained his start in the food service industry during high school when he began working with Steak ‘n Shake.  He acquired a great deal of experience and knowledge with regard to running successful restaurant/food service outlets during his time with the company.  Dave worked his way up through the ranks and ultimately became their District Manager for the Dallas, TX area.  Before joining Pro Foods he spent several years in food service franchise sales and consulting.  Dave appreciates Cardinals baseball, Blues hockey and enjoys spending time with his family.

Kim Dengler, Business Advisor
KIM_DENGLERKim has been a Business Advisor with Pro Food Systems, Inc. for 2 years. She has many years’ experience in the food service industry. Before joining Pro Food Systems Kim was a District Manager, for 9 years, with Bruster’s Ice Cream.  She credits Eat’n Park Hospitality Group for her start – training, people, and passion for the business. It’s all about the people! Kim is committed to always “Doing the Right Thing.” This is the personal/professional core value she tries to live each and every day. “To lead yourself, use your head; to lead others, use your heart,” is a favorite saying of hers.  Kim lives in Pittsburgh, PA with her husband and son. Anyone that truly knows Kim recognizes that she values her faith and family more than anything in this world!  Next of importance in her life would be sports.  Kim enjoys any sport, whether it is watching, playing or reading about sports.  She is also very active in her son’s school hockey team as their Team Manager.

Tim Sullivan, Senior Business Advisor
TIM_SULLIVANTim is a Senior Business Advisor for Field Operations and has been with Pro Food Systems, Inc. for 3 ½ years. Prior to joining the PFS team Tim mainly worked in sales and management within the broad line food sales and distribution industry.  He is a proud father of two daughters in high school as well as a son in middle school.  Tim has been a lifelong resident of Kansas City and is an avid supporter of the Royals, Chiefs and KU Jayhawks!

Tony Stiles, Business Advisor
TONY_STILESTony has been with Pro Food Systems, Inc. since 2012 as a Business Advisor. For the last 3 years he has worked with retailers throughout the south east.  Tony feels that the key to being successful in the food service industry is to excel at what is most important.  Focus on Quality food, Service that is fast & friendly and Cleanliness in both the kitchen and guest view point areas (QSC).  He believes these are the building blocks that allow for sales and profitable growth.  Tony lives in Knoxville, TN and is a big fan of the University of Tennessee.

Amanda Wagner, Director of Marketing
Amanda_Cropped_LiteratureAmanda has been with Pro Food Systems, Inc. since May of 2014 and currently leads the Marketing Department. Her focus is to enhance the company’s reputation and brands by developing effective marketing strategies and driving its profitability for PFS retailers. Prior to joining Pro Food Systems, Amanda worked for a reputable advertising agency where she helped clients across the county in various industries achieve substantial ROI and growth. Amanda received her Bachelor of Science degree from University of Central Missouri where she majored in Marketing and Management. Amanda lives in Jefferson City, MO with her husband of 9 years and enjoys spending time outdoors, hunting and going on the river.

Tiffany Richoux, Personnel & Process Improvement Trainer, FAC Secretary
TiffanyRichoux_5x5Tiffany has been a Personnel & Process Improvements Trainer with Pro Food Systems, Inc. since May of 2014. In her role she is afforded the opportunity to interact with all departments and absorb various aspects of the business.  Prior to joining PFS Tiffany was in the Consumer Packaged Goods industry for 7 years as a Consumer Sales Trainer with a high focus in Customer Service.  Throughout her career she has successfully collaborated with cross-functional departments to uncover valued efficiencies.  Before graduating from Eastern Illinois University with a Bachelor’s of Science degree Tiffany served as a United States Congressional Intern for both Louisiana & Illinois along with representing the United States in Europe, as a Student Ambassador.  Tiffany is a proud native of southeast Louisiana currently residing in Missouri.  She enjoys nothing more than chasing after her adorable energetic preschooler.

 

Here’s what past retailer attendees are saying:

“I would like to thank PFS for the opportunity to be a member of the FAC meetings. I think a lot of good ideas came from this and it is very impressive that a company would care enough to do this. Again thank you.”
– Jim Doyle, CBH Cooperative, Belle Fourche, SD

“The one BIG thing I got out of it was how great a company Pro Foods is to us as well as their employees.  After each meeting I had a better understanding that all of us had a lot of the same problems (employee problems etc).  Pro Foods really cares about what we had to say and acted on them. That makes us feel like we are a big part of the program as well.  As PFS continues growing we should have a bigger and better program.  The fact that you are willing to change and update systems make our jobs much easier.  I have been involved with all the major branded concepts over the years and I think Champs is the best of all and I am honored to be a part of it.  Thanks for all your help and everything you do for us.”
– Steve Broadwell, Jernigan Oil / Duck Thru Foods, Ahoskie, NC

“I would like to say thank you to all of you for welcoming Shelly and I to your retreat, it was an experience that I will never forget.  Not only did I have fun, but I came away with a better understanding and vision of the future of Champs Chicken.  What a unique and special group of people you all are at PFS!  The kindness you all showed us was outstanding! I absolutely love the fact that Shawn understands that what happens on the “front lines” is important to making the decisions that affect so many.  To have a CEO so in tune with the employees is refreshing.  The tour of the plant was so eye (and nose) opening. I have already shared that experience with several coworkers and they are amazed at the quality that is in our strips and dippers.  Thank you again and if at any time you need someone to discuss the Champs program, or just a reference for another store to call, please feel free to give them my name and number. I would be happy to tell them what a great program it is!”
-Avis Erickson, Brewster Harvest Foods, Brewster, WA

More Info: FAC membership terms are 1 year, with the exception of this first term ending December 2016.  If you are interested in applying to be on the Champs Chicken FAC, please email: ChampsChickenFAC@PFSbrands.com